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Travel Agency reserves the right, in its sole discretion, to change, modify, delete or otherwise alter portions of these terms at any time. Any such change, modification, deletion or alteration shall be effective immediately upon posting the same on the Site. Please check these terms periodically for changes. Your continued use of the Site following the posting of such changes mean you accept those changes. The materials contained on the Site are protected by applicable copyright, and trademark law. Travel Agency makes no warranties or representations to you that your use of any materials displayed on our Site will not infringe the rights of third parties.
All transactions will be in US dollars, unless noted otherwise. This means any payments or refunds from Travel Agency will be issued in US dollars. If you live internationally, and/or do not utilize US dollars for your financial transactions, your banking institution may charge you transaction fees and/or issue you less funds than expected, as a result of monetary exchange rates. You are solely responsible for such charges.
Please review your invoice thoroughly. Passenger names should reflect complete legal names to correspond to travel documents (Proof of Citizenship). Those on honeymoons should consider the fact that their travel documents (proof of citizenship) will be in maiden names and documents must match. Notify your travel consultant immediately if changes or corrections are needed. Suppliers may charge a substantial fee, plus applicable fare increases for changes made less than 90 days prior to departure or after the vacation has been paid in full. Any coupons, certificates or vouchers must be pre-approved by management, before initial payment has been made, as certain restrictions apply. The bill to and booking contact will be the only recipient of an invoice and he or she is solely responsible to convey all information listed on invoice to all travel companions. If an additional invoice is required please advise Travel Agency accordingly. Passports must be valid for at least 6 months following your travel dates. It is your sole responsibility to find out what type of travel documents will be acceptable for your travel and to obtain them. A passport may be required for your trip. For more details please visit the Bureau of Consular Affairs web site at: http://travel.state.gov/travel/
There may be links to third-party web sites from our Site. Travel Agency is not responsible for the content displayed on third-party web sites. Selecting such links may result in the display of the content of such web sites within the same browser viewport as our Site. The privacy and security policies of third-party web sites may differ from those practiced by Travel Agency.
Read supplier’s terms and conditions. You can access this info on their web sites, or within their brochures. Their terms and conditions contain important information concerning your vacation. Review the supplier’s policies concerning cancellation penalties. If you are going on a cruise and you are furnished with a ship’s diagram, locate your stateroom to verify its location and bedding options. Many travel vendors and cruise lines reserve the right to alter travel itineraries at their discretion without notice. This is not a liability of the Travel Agency, as it is out of the Travel Agency's control. Certain cruise lines, hotels, and travel vendors have age restrictions - be sure to check these restrictions prior to purchasing anything. Most cruise lines will not allow pregnant passengers who will enter their 24th week of pregnancy while on the ship. Please check with vendor(s) directly (i.e. cruise line, tour operator, airline, etc.) before booking your reservation, as they may charge penalties for cancellation. Each vendor may have a different set of cancellation rules and penalties. Due to government regulations, guests must check in on-line at least 3 days prior to their cruise (sometimes farther out, depending on the cruise line - you must verify this after booking). Some cruise lines allow you to do this process at the pier, as long as you do so at least 2 hours prior to the published sailing time. The client must verify the exact requirements of the cruise line that they book.
Cancellations and Changes. PLEASE NOTIFY TRAVEL AGENCY IMMEDIATELY IF CHANGES OR CORRECTIONS ARE NEEDED. Travel Agency charges a $50.00 service fee for all returned/bounced checks. Travel Agency charges a $100.00 cancellation fee per stateroom/room. A letter of cancellation is required in order to process the cancellation. The credit card used to initially purchase the reservation will be automatically charged our cancellation fee, unless the canceling customer provides a new credit card to charge in their cancellation letter. If cash, money order or check was used to purchase the reservation, the client will be invoiced for the cancellation fee (which will be due immediately). Travel Agency will not cancel a reservation until this charge/fee has been successfully processed/received, even if the cancellation letter has been submitted by the client. If the charge gets declined (or isn't received) and the vendor penalty period starts, the customer will still owe Travel Agency the cancellation fee and will incur the vendor penalties as well. If a client should transfer a deposited and/or paid booking away from Travel Agency (to a cruise line or other agency), or cancel a reservation without our knowledge, the $100.00 cancellation fee will be charged to the credit card on file (without the need of the aforementioned cancellation letter). Such an act is considered a cancellation. Travel Agency charges a $25.00 service charge for all late payments. These fees are all in addition to any supplier-imposed cancellation or change fees.
Travel Insurance is Strongly Recommended. Do you want to safeguard the money you've invested in a dream vacation? Would you feel more at ease traveling abroad if you could protect yourself in case of medical emergencies? Travel insurance provides protection for the traveler in the event that the trip must be canceled due to a variety of medical circumstances (see insurance brochure for details). Some other benefits may include emergency medical evacuation and baggage coverage. Insurance must be purchased within 21 days of your initial trip deposit to have the pre-existing conditions exclusion waived. Travel Agency will be e-mailing or mailing our invoice to you, which has Travel Agency's Travel Insurance Waiver built into it (towards the bottom of the invoice). Should you choose not to purchase travel insurance please indicate this on the information form and mail it to Travel Agency's office. You can also fax it to Travel Agency at 732-970-0257, or e-mail it to Travel Agency at firstname.lastname@example.org. Documents will not be issued without your signature on this waiver! Our preferred traveler's insurance plan (named Choice Plus) features a 15-day free look, and is provided by Travel Guard. This means if you are not satisfied, you can receive a refund of the policy cost, minus any service fees ($7 per policy). Requests must be submitted to Travel Guard in writing within 15 days of the effective date of the coverage, provided it is not past the original departure date. There are two optional upgrades for the Travel Guard plan: Cancel for Any Reason, and a Medical Coverage Upgrade. Cancel for Any Reason can only be purchased at the time the base plan is purchased, and within 21 days of initial trip payment. Medical Coverage Upgrade can be purchased up to 24-hours prior to the trip's start date. Contact us to find out how much additional your insurance policy will cost for each optional coverage. You must contact us to add on such options. Please contact us with any questions. Travel Guard can be reached directly regarding this plan at 1-866-476-6698. If you purchased our ADC Trip Care plan (which was available prior to September 1, 2014), you can contact Travel Guard at 1-888-284-5185 for assistance. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states.
Air/Sea Transportation. Should you purchase air transportation from your cruise or travel supplier, please be aware that the supplier reserves the right to choose the air carrier, a possible charter flight, its routing, flight times, and in some cases, seat assignments and airport from each gateway. Should you prefer a specific route, time or carrier you must request an Air Deviation/Premium Air Request, which must be made at least 90 days prior to departure. The service charges for air deviation start at $50.00 per person plus any fare differential. If you book your air transportation other than through the cruise line or travel vendor, the cruise line/travel vendor and/or their agents assume no responsibility. Additionally, if you encounter delays and miss the ship(s), transfer(s), or flight(s), you assume all responsibility for, but not limited to, loss of time, money and property. Travel Agency is not responsible for any flights/seats assigned by the cruise line(s) and/or travel vendor(s). Please note that cross-referenced bookings are not guaranteed the same flight assignments. Only through an air deviation or by purchasing air on your own, directly through a carrier, can this be guaranteed (by the travel partner, not the travel agency). Packages with airfare do not include possible checked luggage fees for flights on select airlines; any fees must be paid directly to the airline at the airport (or during online check-in, if the airline's web site has such an option). Check directly with the airline to find out what such fees are.
Airlines may charge ancillary fees that are not included in the airfare quoted and/or charged by Travel Agency. Such fees may include, but are not limited to, baggage (checked and/or carry-on) and WiFi fees. Such fees may be payable directly to the airline at the time of check-in, and as a result, are not included in the price quoted and/or charged by Travel Agency. You should verify these details directly with the airline you are traveling with if they are a concern to you.
By purchasing any airline tickets through Travel Agency, you are agreeing to the following statement (on behalf of all people, including yourself, that are included in any reservation that you are processing through Travel Agency): I understand that the airline tickets or air tours I am purchasing are subject to supplemental price increases after the date of purchase due to additional charges imposed by a supplier or government. I acknowledge that I may be charged additional sums by the Travel Agency to offset increased fees, fuel surcharges, taxes, fluctuations in foreign exchange markets or any combination thereof. I hereby consent to any post‐purchase price increases and authorize Travel Agency to charge my credit card for such additional amounts. If a credit card has not been provided, I understand that I will be invoiced the amount due and will have to pay the amount due upon receipt of the invoice.
Vendor Direct Add-ons: After a reservation has been made, certain vendors allow customers to purchase optional add-ons without Travel Agency's involvement or knowledge. Such add-ons include, but are not limited to, airfare, and shore excursions. Travel Agency is not always made aware when such a change is made. Travel Agency will not be held liable for any errors related to the addition of such add-ons, whether the error be made by the customer or vendor. If Travel Agency becomes aware of such a change, Travel Agency will update your invoice to reflect the change. If your invoice does not reflect the addition of such an add-on, that means Travel Agency is not aware of it.
Federal law forbids the carriage of certain hazardous materials, such as aerosols, fireworks, and flammable liquids, aboard the aircraft. If you do not understand these restrictions, contact your airline or go to http://www.faa.gov/about/initiatives/hazmat_safety (this link is subject to change; if it doesn't work for you, please go to http://www.faa.gov and search for their hazmat rules).
Please note that if you purchase third-party travel insurance (including, but not limited to, the Travel Guard insurance plan listed above), you should notify Travel Agency of the increased trip cost that results from any add-ons you purchase without our involvement. Failure to notify Travel Agency within 21 days of such a change will result in the loss of pre-existing coverage, if your insurance policy already had such coverage.
Review all Tickets and Documents. Documents will be received approximately 7-14 days prior to departure. It is the sole responsibility of the customer to review and verify all information printed on the supplier’s tickets, documents and/or accompanying literature. Verify all passenger accommodations, and all other information. Suppliers may charge a fee for changes made after the tickets and/or documents are issued. Travel Agency charges an additional $25.00 per person for any changes, in addition to the applicable cruise line or vendor charges. Proof of citizenship is required for ALL travel. Minors not accompanied by both parents are required to supply specific documents. Contact Travel Agency to confirm what documents are necessary. For international passengers documents may only be available for pier pickup or e-documents (for example, Royal Caribbean & Celebrity Cruises). We can send our international client’s documents to an address in the United States. If documents are to be sent out of the United States, there will be an additional charge (based on the express carrier fees). You will be notified prior to sending of the documents of this fee. Certain cruise lines will require you to receive documents as they do not offer any type of electronic-documents or pier pickup, (for example, Cunard Line). Please contact us if you plan to leave home early. Holland America Line and Cunard Line both have e-ticket only processes (paper tickets are not mailed to clients any longer). Since November 2006, Princess Cruises no longer issues printed documents. Their documents must be printed out by the customer by pre-registering on their web site (www.princess.com) at least 5 days prior to sailing. At that point the customer can print out their travel summary and boarding pass(es). Since May 2007, Norwegian Cruise Line no longer issues printed documents. Their documents must be printed out by pre-registering on their web site (www.ncl.com) at least 4 days prior to sailing. In addition to that, the customer must access their e-documents themselves and print them out on their own. Travel Agency will attempt to accommodate the client but reserve the right to deny any request. Verify all passenger accommodations, ascertain that all names are correct and match the documentation that you will be using for identification. Many vendors require pre-registration forms completed online or via fax. These forms must be completed prior to the vacation - it is your responsibility to make certain this has been done prior to your vacation. When you have more than one stateroom traveling together, the staterooms must be electronically cross-referenced in order to ensure that you will all be seated together for dinner. Contact us as soon as possible if you have an exisitng reservation and need a cross-reference for your reservation with another reservation.
Fuel Supplement - Many vendors (including, but not limited to, most cruise lines) reserve the right to add a per person fuel supplement charge, even after you have made a reservation (regardless of you paying in full or not). The exact value of this charge, and the requirements for when and if they'd add such a charge, depends on the vendor. Please contact us for details if you're interesting in knowing more about this.
Staterooms: If you reserve a stateroom with handicap access without proper documentation, the vendor reserves the right to reassign your stateroom to accommodate handicapped guests.
Occupancy may vary by stateroom. In other words, staterooms of the same category do not necessarily accommodate the same number of guests. Further, if you book a stateroom and at a later point in time want to add guests to that same stateroom, that may not be possible (even if the stateroom's maximum occupancy typically allows for the new number of guests, and even if you had previously removed guests from the stateroom). This is because the cruise line reserves the right to limit the number of guests on the entire sailing, regardless of individual staterooms reaching their maximum occupancy limits.
Attention all passengers of Cunard Line, Holland America Line, Princess Cruises, and Seabourn Cruise Line - All Cunard Line, Holland America Line, Princess Cruises, and Seabourn Cruise Line passengers are automatically eligible for possible upgrades, even if you have already selected a specific stateroom while booking, or even if you've previously been upgraded. If you want to fully secure your exact stateroom and not be eligible for an upgrade, you must send an email requesting 'no stateroom upgrades' to email@example.com. Be sure to include your booking number and last name. We will then notify the cruise line to block you from receiving any automatic upgrades. When purchasing cruise line air through Princess Cruises, transfers are not included in the price of your package. As previously mentioned, Princess, Cunard Line and Holland America Line have implemented a e-document only ticketing service for all of their products. It is the sole responsibility of the customer to fill out the required passenger immigration form (PIF) and print their boarding pass(es) on the cruise line's web site. Contact us for detailed instructions on how to access this information.
Attention all passengers of Norwegian Cruise Line (NCL) - NCL has implemented a e-document only ticketing service for all of their products. It is the sole responsibility of the customer to fill out the required Advanced Guest Registration Form on www.ncl.com. This information must be filled out prior to 4 days before your travel dates. We can provide you with detailed instructions on how to access this information if you e-mail us at firstname.lastname@example.org. Once you book a NCL cruise and you pay the balance in full, NCL will e-mail us a link to access your e-docs within 60 days of your cruise departure date. We will then forward you the e-doc e-mail (to the e-mail address given to us when you book) for you to access and print our your e-docs. If you do not receive the e-doc e-mail from us within 10 days of your cruise departure date, contact us to let us know. It is your responsibility to make sure that you've received, accessed and printed out the e-docs prior to your travel dates.
Promotions - Flash promotions on Princess Cruises, Cunard Line and Holland America Line are not combinable with any other offers. Payments made on flash promotion bookings are non-refundable and non-transferable immediately upon booking. Deposits on 3-day sales on select cruise lines, such as Princess Cruises, are non-refundable immediately upon booking, in addition to their normal policies.
Certain pricing and promotions offered by Travel Agency are valid based on at least one passenger in the reservation being a legal resident of a certain country. Such restrictions are imposed by the vendor(s), and are merely followed by Travel Agency. If you make a reservation that has such a requirement, and you do not meet the residence requirement(s), your reservation may be canceled or modified at our discretion. A reservation may be modified to meet the pricing and promotions that a non-resident reservation qualifies for. For example, any reservation which does not have at least one guest that's a legal resident of the United States (including Puerto Rico), Canada, and Mexico, will be subject to a price and promotion modification if they book a Princess cruise reservation, as the pricing and promotions displayed on our website for this vendor's product(s) are only valid for such residents. A similar policy exists for Holland America Line, where there's not at least one guest in the reservation that's a legal resident of the United States or Canada. An exception to the aforementioned restriction imposed by Princess Cruises and Holland America Line is that you aren't subject to these restrictions if you're an International customer that's a past passenger of the cruise line and has booked at least one of that particular cruise line's cruises through Travel Agency prior to January 1, 2011: such customers can make a reservation with us over the phone. While Princess Cruises and Holland America Line's restrictions are specifically delineated in these terms, this does not mean other vendors don't have such restrictions. Please contact us prior to booking if you'd like to verify the restrictions of a particular vendor you're interested in making a reservation of. In addition, you may contact the vendor(s) directly to go over any such restrictions.
Deposit (or full payment, depending on how close it is to the departure date) is required at the time of booking. Travel Agency is not responsible for canceled reservations due to declined credit cards, debit cards, exceeding daily limits, or if the cruise line, hotel, tour vendor, or insurance company rejects the credit card for any reason. We will try to reach the client at the phone number, or email address on file for other means of payment. If you purchase insurance when you initially book your trip there will be 2 charges to the credit card used: one from the travel vendor and one from the insurance company.
Promotions offered are only valid for reservations that result in travel. This means that if you cancel a trip, you will not be eligible for the promotion offered. If a booking bonus is received by a customer prior to travel, and the customer ends up not going on their trip, they are responsible for returning the booking bonus to Travel Agency.
Travel Agency is acting as intermediary and agent for suppliers identified on this Site in selling services, or in accepting reservations or bookings for service that are not directly supplied by this agency. Travel Agency therefore shall not be responsible for breach of contract or any intentional, unintentional or careless actions or omissions on the part of such suppliers, which result in any loss, damage, delay or injury to you, your travel companions or group members. Travel Agency shall not be responsible for any injuries, damages, or losses caused to any traveler. By embarking on his/her travel, the traveler voluntarily assumes all risks involved with such travel, whether expected or unexpected.
The customer that purchases any product or service from Travel Agency has been advised of the availability and recommendation to purchase Travel Insurance. The customer has read and accepts all of the information included within this form. The customer solely is responsible for the duty to convey this information to all travel companions. By purchasing any service or product from Travel Agency, the customer indicates his or her decision on these matters and swears and attests to his or her understanding thereof.
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